Terms & Conditions | IT Service Geeks

Introduction

These Terms and Conditions govern the provision of services and supply of goods by IT Service Geeks (“we”, “us”, or “our”).

Important Notices

• Goods presented for repair may be replaced with refurbished items or repaired using refurbished parts.
• Repairs may result in the loss of user-generated data. Please back up your data before service.

1. Definitions

• ACL: Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010).
• Conditions: These Terms and Conditions.
• Customer / You: The individual, business, or corporation requesting services.
• Goods: All products, parts, or software supplied by us.
• Services: All work performed by us for you.
• Business Hours: Monday–Friday, 8:00 AM–6:00 PM, excluding public holidays. Sat- 9:00 AM – 5: 00 PM, Sun- 10:00 AM -2:00 PM
• Party/Parties: Refers to IT Service Geeks and/or the Customer.

2. Services

• We deliver goods and services (“Deliverables”) as per your booking confirmation.
• Delivery times are estimates. We aim to meet deadlines and will inform you of any expected delays.
• Your equipment may sometimes need to be transported to a third-party facility for repair.

3. Service Conditions

• Our solution may involve recommending upgrades or replacements.
• Computers can have complex, multi-layered issues beyond initial diagnosis.
• We comply with the Privacy Act 1988 (Cth) — read our full Privacy Policy.

4. Charges and Payment

• Payment is due immediately after service (cash, EFTPOS, or credit card).
• Partial half-hours are billed as full half-hours.
• Less than 24 hours’ cancellation notice may incur a charge equivalent to the first service hour.

5. Credit Account Customers

• Credit account options are available. Please contact us for more information.

6. IT Support Packs (Prepaid Hours)

• Save with our prepaid IT Support Pack options. Ask our team for details!

7. Customer Responsibilities

• Ownership: You must own or have the right to authorize repairs.
• Data Backup: You are responsible for backing up your data before service.
• Software Licensing: You must hold valid licenses for any software installations.
• Presence: A responsible adult (18+) must be present during onsite service.
• Access: Provide access to passwords, power, internet, and a safe workspace.

8. Liability

• Our services come with non-excludable guarantees under the ACL.
• Our maximum liability is limited to:
  • Replacement or refund for goods.
  • Reperformance or refund for services.

We are not liable for:

• Business interruptions or access delays.
• Data loss, corruption, or misdelivery.
• System failures or viruses.
• Events beyond our reasonable control.

Indemnity: You agree to indemnify IT Service Geeks for any loss or damage arising from breaches of these Conditions.

9. Same-Day Service Guarantee

• Available in Sydney and metro areas for Windows/ MAC-based systems.
• Requests must be made by 09:00 AM, Monday–Friday.
• If we cannot meet the same-day request, we offer the first hour of the next appointment free.
• Same-day service may attract a surcharge.
• Not all work may be completed on the first visit.
• Mac Support is performed by Apple-certified technicians.

10. Feedback and Testimonials

• Your feedback helps us improve!
• By submitting feedback, you grant us permission to use it for marketing purposes.