Booking Terms Summary | IT Service Geeks

A quick overview of our key Booking Terms Summary, including service fees, discounts, cancellation policies, and other important conditions to ensure a smooth and transparent service experience.

By Booking Terms Summary: You agree to the following key conditions:

• Service Fee applies plus GST.
• Parts, transportation, or additional expenses (if any) are billed separately.
• On-site visits include a non-refundable call-out fee and the first hour of service.
• Remote Support is available upon request.
• Same-day booking? Enjoy a 15% discount (subject to availability).
• Parking available? Great! Please note that unpaid parking may affect promotional discounts.
• Cancellation Policy:
  • Same-day booking cancellations: A 100% fee applies.
  • Cancellations within 48 hours: 50% fee, or 100% credit towards future bookings.
• Due to operational factors, technician arrival may vary up to 1–2 hours around your scheduled time.
• Apple-certified technicians perform Mac Support.
• Payment is due upon completion of service (cash, EFTPOS, or credit card).
• Certain issues may require a paid inspection or diagnostic fee to determine whether the device can be repaired.

✅ For full details, please read our Terms & Conditions.